Wazeem Fazeel
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About Me
A self-managed and result-oriented multi-task manager with more than 5 years of experience mainly on customer service and secondary on operation & administration, skill development, marketing & sales with training & development.
Education
Advance Level Commercie 2007
Work & Experience
Customer Servcie
Quantifying customer issues to provide better customer service. Preparing documentation related to customer base. Answering inbound calls, lodging complaints to the relevant division Promoting Products to Eye to Eye Customers. Ensuring Customer Satisfaction.
Branch Manager - Marketing and Customer Service
Analyzing and forecasting sales figures for fore-coming sales. Purchasing electronic products as per reorder levels. Promotional activities and group sales organizing to enhance sales structures. Maintaining financial and other major reports to forecast profit margins. Preparing rosters and training new recruits with guideline of company protocols. Quantifying customer issues to provide better customer service.
Branch Manager - Admin Marketing and Customer Service
Analyzing and forecasting sales figures for fore-coming sales. Devising and presenting ideas and strategies. Promotional activities to develop sales. Compiling and distributing financial and statistical information to directors. Preparing financial reports to analyze and forecast profit margin. Organizing events and outbound sales to develop PR with customer base. Monitoring performance of revenue figures to update management.
Assistant Sales Manager
Recruiting new candidates for Marketing. Provide training for new recruits. Fix targets for team member for their income growth. Promotional activities to develop sales. Maintaining financial and statistical information of the company. Quantifying customer issues to provide better customer service.